Digital on demand
The COVID-19 pandemic accelerated delivery against many elements of the 2018-22 strategy requiring rapid creation of new processes and support for new facilities and systems to support diagnosis, treatment, vaccination and monitoring.
The implementation of HEPMA (Hospital Electronic Prescribing and Medicines Administration) was brought forward to facilitate the COVID-19 response including remote prescribing. The redesign of urgent care introduced new electronic referral pathways and transformation of the GP Out of Hours service. Provision of IT equipment and Microsoft Office 365 tools significantly expanded to support the transformation of remote working practice necessitated by the pandemic.
During this time we have found new ways to introduce digitally enabled change at scale and pace, and we will carry these lessons forward both for planned work and any future pandemics or similar challenges.