Practitioner experience

1. Practitioner experience of supporting someone using remote technology

Please watch this video where Barbara Hughes, Senior Library Assistant with North Ayrshire Library Services, describes how she would approach getting someone started with making online video calls.

Thanks to North Ayrshire Library Services for creating this video (Duration 4 min 27s). The approach demonstrated is based on the Digital Unite session plan.

2. Workbook exercise (1)

Workbook exercise (1)

Listening to Barbara's tips and advice, what are the key things about communicating with remote technology that you want to learn more about?

3. Face to face versus remote technology

Face to face	Remote technology
Easy to engage	No need to travel
Non-verbal cues (expression and body language)	Benefits people who live in remote areas or who have physical or mental conditions that make travel difficult
Relationship building	May be preferred by some people e.g. with childcare, social anxiety or who prefer some distance in group or one-to-one discussions
A different physical environment can help people to adopt new perspectives	Engagement and relationship-building can be achieved through remote technology

4. Communication skills

Communicating using remote technology uses all the skills that you need for good face-to-face communication – but with fewer interpersonal and non-verbal cues.

It is even more important to:

Listen actively
Ask open questions
Check your understanding of what the person has said- for example, using paraphrasing or Teachback.
Speak clearly, slowly and directly
Use clear language: avoid jargon

1. Practitioner experience of supporting someone using remote technology

2. Workbook exercise (1)

Workbook exercise (1)

3. Face to face versus remote technology

4. Communication skills

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