Download this table to keep 
| Pros |
Cons |
- Practical for people who can’t attend face-to-face due to e.g. travel, childcare, social anxiety
- Most people have telephones
- Does not use up data/wifi
|
- Cannot see the person at all – harder to gauge responses or manage silences.
- This requires particular skills in verbal communication and picking up verbal cues, e.g. intonation, choice of words etc.
- Can’t demonstrate resources
|
| Do's |
Don'ts |
- Consider using headphones to help ensure confidentiality
- Check that the person can hear you adequately
- Assure the person that the call is not recorded
- Find alternative methods to share resources e.g. post
|
- Multitask whilst working with a person online
- Assume that the person will call back if connection is lost
- Use your personal phone (the person may contact you)
|
Infoforwellbeing
