Deploy design approaches that facilitate uptake

Right Decision Service implementation guide

Table 5 below summarises the evidence around design approaches that inhibit and facilitate uptake of decision support systems. Approaches are categorised into Osheroff’s “Five rights” as outlined in Section 2.2 above.

Table 5: Evidence on design approaches that inhibit and facilitate uptake of decision support systems - categorised into Osheroff’s “Five rights” framework

DSS Five Rights	Barriers	Facilitators
Right information	DSS content or algorithms are incorrectly defined or do not reflect evidence-based practice Borum, 2018; Van Dort, 2022	Provide transparent explanation of algorithms and clinical content. Base decision support on validated, current evidence and quality assured sources of information. For decision support algorithms that process data within electronic care record systems, assess the availability and quality of available data needed to drive the DSS. Khairat-2018; Wright-2015; Kouri, 2022; Wu, 2012; Van Dort, 2022
Inaccurate patient information / lack of patient information / mistrust in information Borum, 2018; Van Dort, 2019	Links to patient information must be readily available, consistent and relevant. Provide links to quality assured external patient information resources are important. Include patient-friendly explanations about the decision support recommendation. Provide patient-specific recommendations, relevant for the clinical situation at hand, rather than generic recommendations which may not be relevant to individual patient / service user needs. Van Dort, 2019; Keyworth, 2018; Kilsdonk 2017
DSS content does not meet user needs. Borum, 2018;	Iterative testing and piloting - iterative modification to meet user needs Keyworth, 2018
Right format	Alert fatigue / over alerting and nuisance alerts. Borum, 2018; Lee, 2020; Van Dort, 2019; Liu, 2021; Miller, 2018; Olakotan 2020	Reminders and alerts should be presented in such a way that the user does not find them threatening or obtrusive. User needs and expectations of a DSS alerts and thresholds for alerting should be evaluated early and throughout the development lifecycle. User involvement in implementation of alerts. Alerts should be non-interruptive to workflow. Alerts can be useful in cases of uncertainty. Alerts should signal a critically important issue and should be of practical use in informing and guiding the practitioner. Khairat-2018; Van Dort, 2019; Miller, 2018; Olakotan 2020
Presentation and formatting of information is not clear or helpful to the user. Borum, 2018; Kennedy, 2019	Present information based on users’ needs and expectations. Information should be actionable or directive, as opposed to strictly numerical (e.g. risk score) or narrative explanation. Provide clear direction on how to recue modifiable risk factors Information should be clearly visible on the screen in a visually oriented design. Apply principles of risk communication, signal words, and formatting of information design (see Annex 3). Kennedy, 2019; Khairat, 2018; Kennedy, 2019; Kilsdonk 2017
Over-dependence on manual input of data.	If possible, DSS should automatically process coded data e.g. from an electronic care record system. Alternatively, DSS can use predefined ranges to minimise the requirement for manual input, or automated checks to confirm that the inputted data is within a realistic range. Borum, 2018; Westerbeek, 2021; Kouri, 2022
Usability Borum, 2018; Olakotan 2020,	Provide access to important information relevant to the clinical encounter. Technology and user interface must be easy to use. DSS recommendations should take account of complexities of individual patients / service users. DSS should help to facilitate discussions and shared decision-making with patients /service users. User interactions and time required to use the system should be kept to a minimum. Keyworth, 2018; Kilsdonk 2017
Right time	Inappropriate timing of DSS Borum, 2018; Kilsdonk 2017; Olakotan 2020	Integrate DSS intervention and triggers with practitioners’ workflow and preferences – e.g. before, during or after consultation (see section 2.2.3 above on aligning DSS with workflow.) Kennedy, 2019; Kilsdonk 2017; Olakotan 2020
DSS is inefficient – e.g. slow to run, too many clicks. Borum, 2018	Optimize performance and number of clicks based on user testing. Make asynchronous calls – e.g. present results based on algorithms processing patient data overnight. Wright, 2015; Olakotan 2020
Right channel	Hardware and software issues Borum, 2018; Keyworth-2018; Wright-2015; Olakotan 2020	Pilot testing before wide-scale usage. Iterative testing and modification, customising tools to the needs of the staff. Keyworth, 2018; Olakotan 2020
Lack of interoperability Borum, 2018	The Right Decision Service platform provides interfaces for interaction with electronic care record systems. However, note constraints above on quality of data and interfaces provided by electronic care record systems. If integrating DSS with electronic care systems, it is important to engage with practitioners and analyse available data to identify the range of coded data in use within the care records. Kouri-2022; Wright-2015; Thomas-Craig-2021; Kilsdonk 2017

DSS Five Rights

Barriers

Facilitators

Right information

DSS content or algorithms are incorrectly defined or do not reflect evidence-based practice

Borum, 2018; Van Dort, 2022

Provide transparent explanation of algorithms and clinical content.
Base decision support on validated, current evidence and quality assured sources of information.
For decision support algorithms that process data within electronic care record systems, assess the availability and quality of available data needed to drive the DSS.

Khairat-2018; Wright-2015; Kouri, 2022; Wu, 2012; Van Dort, 2022

Inaccurate patient information / lack of patient information / mistrust in information

Borum, 2018; Van Dort, 2019

Links to patient information must be readily available, consistent and relevant.
Provide links to quality assured external patient information resources are important.
Include patient-friendly explanations about the decision support recommendation.
Provide patient-specific recommendations, relevant for the clinical situation at hand, rather than generic recommendations which may not be relevant to individual patient / service user needs.

Van Dort, 2019; Keyworth, 2018; Kilsdonk 2017

DSS content does not meet user needs.

Borum, 2018;

Iterative testing and piloting - iterative modification to meet user needs

Keyworth, 2018

Right format

Alert fatigue / over alerting and nuisance alerts.

Borum, 2018; Lee, 2020; Van Dort, 2019; Liu, 2021; Miller, 2018; Olakotan 2020

Reminders and alerts should be presented in such a way that the user does not find them threatening or obtrusive.
User needs and expectations of a DSS alerts and thresholds for alerting should be evaluated early and throughout the development lifecycle.
User involvement in implementation of alerts.
Alerts should be non-interruptive to workflow.
Alerts can be useful in cases of uncertainty.
Alerts should signal a critically important issue and should be of practical use in informing and guiding the practitioner.

Khairat-2018; Van Dort, 2019; Miller, 2018; Olakotan 2020

Presentation and formatting of information is not clear or helpful to the user.

Borum, 2018; Kennedy, 2019

Present information based on users’ needs and expectations.
Information should be actionable or directive, as opposed to strictly numerical (e.g. risk score) or narrative explanation.
Provide clear direction on how to recue modifiable risk factors
Information should be clearly visible on the screen in a visually oriented design.
Apply principles of risk communication, signal words, and formatting of information design (see Annex 3).

Kennedy, 2019; Khairat, 2018; Kennedy, 2019; Kilsdonk 2017

Over-dependence on manual input of data.

If possible, DSS should automatically process coded data e.g. from an electronic care record system.
Alternatively, DSS can use predefined ranges to minimise the requirement for manual input, or automated checks to confirm that the inputted data is within a realistic range.

Borum, 2018; Westerbeek, 2021; Kouri, 2022

Usability

Borum, 2018; Olakotan 2020,

Provide access to important information relevant to the clinical encounter.
Technology and user interface must be easy to use.
DSS recommendations should take account of complexities of individual patients / service users.
DSS should help to facilitate discussions and shared decision-making with patients /service users.
User interactions and time required to use the system should be kept to a minimum.

Keyworth, 2018; Kilsdonk 2017

Right time

Inappropriate timing of DSS

Borum, 2018; Kilsdonk 2017; Olakotan 2020

Integrate DSS intervention and triggers with practitioners’ workflow and preferences – e.g. before, during or after consultation (see section 2.2.3 above on aligning DSS with workflow.)

Kennedy, 2019; Kilsdonk 2017; Olakotan 2020

DSS is inefficient – e.g. slow to run, too many clicks.

Borum, 2018

Optimize performance and number of clicks based on user testing.
Make asynchronous calls – e.g. present results based on algorithms processing patient data overnight.

Wright, 2015; Olakotan 2020

Right channel

Hardware and software issues

Borum, 2018; Keyworth-2018; Wright-2015; Olakotan 2020

Pilot testing before wide-scale usage.
Iterative testing and modification, customising tools to the needs of the staff.

Keyworth, 2018; Olakotan 2020

Lack of interoperability

Borum, 2018

The Right Decision Service platform provides interfaces for interaction with electronic care record systems. However, note constraints above on quality of data and interfaces provided by electronic care record systems.
If integrating DSS with electronic care systems, it is important to engage with practitioners and analyse available data to identify the range of coded data in use within the care records.

Kouri-2022; Wright-2015; Thomas-Craig-2021; Kilsdonk 2017